Comcast to reimburse Spring man $2,500 after its digging crew brought on energy outage throughout freeze

SPRING, Texas (KTRK) — It has been a irritating a number of weeks for Luciano Cantu who has lived along with his household of their Spring dwelling for over 20 years.

There’s a Comcast hub field close to his again fence. He would not use Comcast, however strains are run from the field to his neighbors.

“It occurred in January when it was freezing 20 levels exterior. We misplaced energy. Comcast was digging and burying strains. Water received into the damaged line and lower my energy off,” Cantu mentioned.

Cantu mentioned he instantly referred to as CenterPoint.

“(Centerpoint) mentioned we solely work 18 inches from the ability field; the shopper is liable for the remaining. I needed to act shortly. We had been freezing. Mr. Electrical received me linked. As soon as they received the road in, CenterPoint got here again out and linked us,” he mentioned.

He was linked with a invoice of greater than $2500, which Cantu believes is Comcast’s duty. Cantu says he tried to succeed in Comcast for weeks, on the lookout for a response.

“They’ve insurance coverage to cowl subcontractor’s injury. I simply want them to contact me,” Cantu mentioned.

After Cantu contacted ABC13, Eyewitness Information contacted Comcast.

They referred to as Cantu, despatched a crew to survey the scenario, and mentioned they might reimburse him in the event that they discovered it was their fault.

Cantu later acquired a textual content from the survey firm saying it was their fault and he might anticipate a examine.

For extra on this story, comply with Bob Slovak on Fb and X.