PHILADELPHIA — A change to how some packages are delivered is inflicting confusion for some prospects.
UPS SurePost packages are now not being delivered by the US Postal Service after a contract between the 2 entities expired.
The union representing UPS staff says it is like the vacation season by no means ended.
“As a result of it was nearly like Christmas is over, however now we get into the ‘SurePost Christmas,'” mentioned Richard Hooker from Teamsters Native 623.
UPS SurePost is a delivery service for smaller packages that usually takes 2 to 7 days.
The corporate used to have a contract with the Postal Service the place UPS would carry these packages to the submit workplace closest to the patron, and the Postal Service would end the supply.
That contract expired on the finish of 2024. Meaning UPS is delivering all of its personal packages.
“We’re overloaded, which is an efficient factor and a foul factor as a result of it type of caught staff off guard,” mentioned Hooker.
The change has been exhausting to grasp for some prospects.
“Our prospects are very confused about the place it goes,” mentioned Debbie Anday from Stash Spot Mailbox Companies in Philadelphia, a mailbox rental service neighbors use to securely retailer their packages.
“You possibly can have your packages mailed to us, you are notified after they are available in and also you are available in and decide them up everytime you’re prepared,” mentioned Anday.
The proprietor says now that the SurePost contract expired, some prospects have been confused about the place to have their packages despatched, particularly since solely the Postal Service can ship to P.O. Bins.
“You are losing your time dropping it off to the mistaken place otherwise you’re additionally susceptible to utterly shedding that bundle and by no means seeing it once more,” she mentioned.
Due to this, prospects must watch out about the place they ship their packages. If it is UPS, it needs to be a bodily deal with.
The Teamsters union says regardless of the confusion, it is a good factor for staff.
“Our UPS members are getting extra of that work which creates extra jobs, extra alternatives for additional time,” mentioned Hooker.
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